Continuous Quality Improvement (CQI) Toolkit

The Continuous Quality Improvement (CQI) Toolkit provides practical guidance for mental health and human service organizations seeking to improve services and outcomes. It guides teams through assessing their organization, engaging staff, defining goals, measuring progress, understanding problems, selecting strategies, testing changes, and sustaining improvements. Worksheets and tools include organizational assessments, SMART goals, process mapping, and Plan-Do-Study-Act activities. The resources can be adapted to different programs and organizational needs. Developed by the Center for Mental Health Implementation Support, the toolkit is intended for direct care staff, supervisors, and managers.