Advising People on Using 988 Versus 911: Practical Approaches for Healthcare Providers

This guide provides practical strategies for healthcare providers to help people understand when to use the 988 Suicide & Crisis Lifeline for behavioral health support and 911 for physical emergencies. By offering clear explanations, real-world scenarios, and addressing common concerns, providers can prepare people and their trusted networks to make informed decisions based on the urgency and nature of their needs. The guide emphasizes the distinctions between 988 and 911, aiming to reduce confusion and ensure timely, appropriate responses to both behavioral health crises and physical emergencies. Following these actionable steps will help foster better outcomes and strengthen the continuum of care.

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