Calltakers are available: 6 a.m. - 10 p.m. Central or 7 a.m. - 11 p.m. Eastern
The Tennessee COVID-19 Emotional Support Line for Health Care Workers was developed by the Mental Health Active Response Team (MHART) in collaboration with the Tennessee Department of Mental Health & Substance Abuse Services (TDMHSAS), Tennessee Association of Alcohol, Drug & other Addiction Services (TAADAS), and National Association of Social Workers Tennessee Chapter (NASW-TN). MHART was founded by psychologists and social workers in Tennessee who are affiliated with key professional groups (NASW-TN, Tennessee Psychological Association, Nashville Psychotherapy Institute, Vanderbilt University Medical Center) specifically to help unite TN mental health professionals to serve the community during times of heightened stress and community crisis. The Emotional Support Line launched on May 28, 2020 and was designed to provide brief, emotional support and resource connection for health care workers struggling with increased stress due to COVID-19. As of December 1, 2020, the Emotional Support Line is also being provided to Educators in Tennessee at the same number.
What is an Emotional Support Line? The Emotional Support Line is classified as a warmline which differs from a hotline in that it is especially intended for providing emotional support to individuals who are not in a mental health crisis or emergency. Mental health professionals answering the phone provide brief supportive listening, instruction in coping strategies, and connection to further resources/services if needed. These support calls are intended to last no longer than 10-15 minutes.
Who answers the Emotional Support Line? The initial Emotional Support Line was entirely run by volunteers who are licensed mental health professionals in the state of TN. In order to increase access to the service and guarantee an immediate response, MHART and TAADAS have partnered with Family & Children’s Service (FCS) who is providing staff (mental health professionals) to help answer the calls.